Context
Research indicates that workplace conflict costs firms billions of pounds every year. Managers report spending on average 20% of their time (or one full day every week) dealing with conflict situations and their consequences. Conflict Resolutionist Marshall Rosenberg created Non-violent Communication (NVC) as a simple, powerful way to resolve difficult situations by aiming to meet the needs of all parties.
Aims
- Improve working relationships
- Encourage open and honest communication
- Make ‘difficult conversations’ much easier
- Give feedback without putting people on the defensive
- Have more successful performance reviews and appraisals
- Develop people’s abilities to receive and respond to others’ feedback
- Create a feedback culture at Sellafield
Content
In this programme we will:
- Show how ‘unintentional violence’ creeps into our thoughts and language patterns
- Share the NVC four step model
- Practice using the model on participants’ real life work scenarios
- Explore the workplace scenarios in which NVC would be an effective technique to use
